When will my order ship?

All orders ship USPS First Class within 7 business days from the date of purchase.

Domestic orders should arrive 2-5 business days after your items have shipped.
International orders should arrive 6-10 business days after your items have shipped.

A shipping notification email with tracking information is currently only available for domestic orders, & will be sent once your order is ready to ship. Please be sure your shipping information is written out correctly at the time of check out.

If you need your item sooner, please contact us before placing your order. NOTE: once your package leaves us, shipping is out of our hands; however, we will do our very best to help along the way.

What is the difference between a "Business" Day and a "Calendar" Day?

A calendar day is any day of the week, including weekends. Business days are weekdays only, Monday through Friday, excluding Postal Holidays. A list of observed Postal Holidays can be found here. These days no not count as business days.

I just realized that I put the wrong shipping address. What do I do?
If you have not received a shipping confirmation email yet, we are able to
update the correct address in our system, before your order has been processed. Please contact us immediately to do so.

If you have already received a confirmation email confirmation that your package has been shipped, there is unfortunately nothing we can do on our end. You will need to log onto USPS, and reroute the package to the correct address, or to your local USPS facility for pick up. Please double check your address at check out to avoid any delays.

Does your apparel run small?
All products are women's apparel & fit true to size, unless otherwise stated in the individual listing.

Is your shipping rate calculated by weight?
No. Our shipping charge is a flat-rate fee. Meaning, is it the same cost whether you purchase 1 item or 100 items.

I don't see my size listed in the drop down list. Why is that?
We may be temporarily out of stock in that size. If you want to have first dibs then we restock, please contact us to be put on the wait-list.

This item is a gift. Do you include gift tags?
We include complimentary gift tags - just let us know what you would like us to write in the "Notes" section at checkout, or email us!

Also, we are happy to ship directly to the recipient. Please make sure you put THEIR shipping information in the "Shipping Address" at checkout.

What is your return policy?
We do not accept returns. We currently only accept size exchanges for apparel up to 7 days after delivery. To be eligible for an exchange, your item must be unused and in the same condition that you received it.

Please contact us prior to requesting an exchange, so we can ensure that we have your size in stock. If we do not have the correct size in stock, a store credit will given for a 30 day period in order to purchase a new product, or you can wait for the correct size to become available.

My item(s) arrived damaged/broken. What do I do?

Although we do not accept returns. We are happy to replace any broken/damaged apparel or wine glasses. Please contact us to arrange for a replacement. 

How can I be featured on your Instagram?
We would LOVE for you to share your photos with us! Tag us on IG at @shopwwlw, or use the hashtag #ShopWWLW. If you don't have an Insta, no worries, email us your photos!

Cheers Wineos!